Give every critical account a second named administrator. This takes about twenty-five minutes, and it fixes a problem that is invisible until the day it is the only problem.
Why it matters: an account with exactly one administrator is a single point of failure with a job title. When that person is on a plane, in the hospital, or two weeks into a new job, nobody can renew the domain, restore the site, or reset the email that resets everything else. The book's rule is the same in Chapter 2 and Chapter 8: as few administrators as possible, and never fewer than two. Last Saturday's Sunday Signal asked you to count the administrators on the website and remove the ones who should not be there. Today is the other half of that count.
Do this
List the critical accounts: the registrar, the hosting account, the DNS provider if separate, the website's administrator role, the email administrator console, the password vault, and the business structure behind each social account.
For each one, write the names of the people who hold administrator access today. Any account with one name is today's work.
Choose the second person deliberately. A board officer, a co-owner, or a trusted long-tenured colleague serves well; a vendor or a short-term volunteer does not.
Create their own account, never a shared login, with a vault-generated password and two-factor authentication (2FA) enrolled, with the backup codes stored in the organization's vault.
Record each addition in the inventory: person, role, account, date.
Done looks like every critical account showing two named administrators in the inventory, each with their own credentials, and no account that depends on a single phone or a single person.
Expect the registrar to be the account most likely to have one name on it, and the hardest to add a second to, because registrars guard that access carefully. Start there. If the only administrator on an account is someone who has already left, this quick win has just found next week's emergency, and Monday's post is the walk through it.
Get one quick win like this every Saturday, plus the week's roundup the same day, with the weekly Web Managers letter. A free account at https://webmanagers.com/register signs you up and includes the chapter worksheets.